Quick Facts for Citadines Guests

⏱ Pickup Response Time	Within 30 minutes from your WhatsApp message
📍 Distance from Citadines	0.3 km — our shop at 8 Nguyen Thi Minh Khai
💰 Delivery Fee	30,000 VND (round trip — pickup + delivery)
🕐 Service Hours	7:00 AM – 10:00 PM, daily (incl. Sundays)
🌐 Languages	English, Russian, Korean, Vietnamese
💳 Payment	Cash (VND/USD), Bank Transfer, Momo

How Close Are We?

Our laundry shop at 8 Nguyen Thi Minh Khai is just 0.3 km from Citadines. We service the entire Tran Phu Beach area within 15-30 minutes.

How It Works — 4 Simple Steps

1. WhatsApp Us With Your Room Number

Send a message to +84 812 397 666 with your name, Citadines room number, and what items you need washed. A quick photo helps but isn’t required.

2. We Pick Up — Within 30 Minutes

Our staff arrives at the Citadines lobby. The front desk will call your room — just hand over your laundry bag. You don’t even need to leave your room if you prefer.

3. We Wash, Dry, Fold Professionally

• Standard wash & dry: 2 hours (express)
• Sneaker cleaning: same day
• We separate colors, use premium detergent, air-dry delicates

4. Same-Day Delivery to Your Room

Most orders are delivered back to Citadines the same day. Express orders placed before noon usually return by 5 PM.

Pricing for Citadines Guests

• Wash & dry under 3 kg: 60,000 VND
• Wash & dry under 5 kg: 90,000 VND
• Wash & dry under 7 kg: 120,000 VND
• Wash & dry over 7 kg: 18,000 VND/kg
• Ironing: 20,000 VND/pcs
• Sneaker cleaning: 70,000 VND/pair

Delivery from Citadines: 30,000 VND (round trip — covers both pickup and delivery)

Why Hotel Guests Choose 2H Laundry

• ✓ Speed — Express 2-hour wash & dry, the fastest in Nha Trang
• ✓ Premium care — We treat business suits and silk dresses with extra attention
• ✓ Multilingual support — Staff speaks English, Russian, and Korean
• ✓ No language barrier — Just WhatsApp us in your language
• ✓ 250+ reviews at 4.5★ average on Google Maps
• ✓ Tourist-friendly — We work with hotel concierges across Nha Trang
• ✓ 8+ years serving Nha Trang since 2016

What Guests Say

⭐⭐⭐⭐⭐ “Really nice even though they couldn’t really understand English. Had the laundry done by the next morning at 7am even though they said to collect in the afternoon — really made their way to rush as we needed to catch a tour. Another time, they finished the laundry in about 6 hours.”

— Verified Google Review

⭐⭐⭐⭐⭐ “Great service, laundry was ready within a few hours and as I had a lot of white, and asked for specific treatment, it seems like it was done. A little busy, yet easy to reach close to some big hotels and competitive price.”

— Verified Google Review

FAQ for Citadines Guests

Q: Does Citadines concierge work with you?

A: Many Nha Trang hotel concierges know our service. You can ask them to call us, or just contact us directly via WhatsApp — it’s often faster.

Q: What if I need same-day service for an early flight?

A: Message us before 11 AM for guaranteed same-day return by 6 PM. For urgent items, our 2-hour express service is available.

Q: Can I pay in USD or with a credit card?

A: We accept cash (VND or USD), bank transfer, and Momo. For larger orders, bank transfer in advance is preferred. We currently don’t accept credit cards.

Q: What about delicate fabrics like silk or wool?

A: We handle all fabrics professionally. Just mention “delicate” when sending items — we’ll dry clean instead of machine wash.

Q: Is there a minimum order?

A: No minimum. Even single items are welcome.